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Help/FAQ
Frequently
Asked Questions
Q.
What is OpenSeats.com?
A. OpenSeats.com is an online trading community dedicated to facilitating
ticket sales between individuals. Our site brings buyers and sellers of
tickets together through a convenient, user-friendly Internet site. OpenSeats.com
facilitates person-to-person ticket transactions for sports and entertainment
events. Welcome - we hope you find value in our service!
Q. Does OpenSeats.com sell tickets?
A. OpenSeats.com does not sell tickets directly. We provide a way for
ticket sellers to advertise their tickets and ticket buyers to find tickets.
OpenSeats.com does not take possession of tickets being sold or the payment
for such tickets.
Q. What can I do to ensure effective ticket trading?
A. Make sure you agree on payment and delivery terms. There are several
ways that buyers and sellers can exchange tickets and payments. Meeting
in person in a public location is the safest method. Other methods include
courier services, certified mail and regular mail (if a level of trust
is established). The important thing is to be clear with your trading
partner so there is no misunderstanding.
Effective October 2000, PayPal has introduced a Fraud Protection Program
to give buyers and sellers more confidence in conducting transactions.
Under their "Buyer Protection Guarantee," if you purchase goods (i.e.
tickets) from a Verified Seller and do not receive your purchased goods,
you are entitled to a full refund of your purchase amount up to $5,000
per year. However, their guarantee only applies to the receipt of goods,
not the authenticity, condition or quality. If you cannot make an exchange
in person, you may want to consider this program. Be sure to read the
Terms of Use to understand exactly how the program can work for you. To
learn more,
click here.
OpenSeats' Feedback System is designed to foster
confidence in the OpenSeats' trading community and facilitate effective
transactions among users. Please communicate with your trading partner.
Pay attention to Trading Partner Ratings and
encourage their use. Check out the rating of the buyer or seller. Evaluating
feedback can help you make an informed choice. Please remember to post
positive ratings for your trading partner if you have had a successful
experience, and conversely, negative ratings if you have had a bad experience.
Use Common Sense. Don't do business with people who make you feel uncomfortable
or suspicious. If someone suggests a meeting location that is uncomfortable
for you, suggest an alternative location. If you decide to use regular
mail to complete a transaction, please ensure that you have adequate information
about the other party before you mail either payment or the tickets.
Know what you are buying. If a description is in any way unclear, be sure
to clarify the ticket description before you agree on terms.
Be courteous to other OpenSeats.com users. Being courteous will enhance
your chances of getting the tickets you're looking for and finding buyers
for your tickets.
Q.
Will my OpenSeats.com ad work?
A.
We've put forth considerable time and effort to draw people to our site
for the purpose of buying and selling tickets. However, it often takes
some time for an active trading market to develop. If you are not successful
with your ad (or search for tickets), don't give up on us! Our effectiveness
as a facilitator for ticket exchanges will increase over time as more
people become aware of our service.
Q. If I register, will my personal information be kept
confidential?
A. Absolutely. OpenSeats recognizes the importance of privacy. We have
a strict policy against giving out personal information such as email
addresses, home addresses and telephone numbers. Please refer to our Privacy
Policy for more information.
Q. How much does it cost to post ads?
A. There is no charge to post a ticket ad on our site. That being said,
we do request payment if you are succesful in selling or obtaining tickets
through our site. If you are successful, we request a voluntary success
fee of $3 per ticket to help defray our marketing costs.
Q. Where do I send my voluntary success fee?
A. Congratulations on a successful transaction! You may send your "voluntary
success fee" to:
OpenSeats Inc.
Ticket Exchange Success Fee
3800 Golf Road.
Suite 125
Rolling Meadows, Il 60008
Q. How do I edit or delete my ad?
A. OpenSeats allows users to delete and edit their own ads. As well, your
ad will be automatically deleted after the event date passes. The Edit/Delete
page gives you access to all your posted ads.
Q. What do I do if I lose my password or username?
A. It's not a problem. We'll email them to you. Click
here.
Q. I've seen ads selling tickets above face value.
Isn't scalping illegal?
A. No not always. In many areas of the country it is perfectly legal to
sell tickets at a premium. It is the responsibility of the users of OpenSeats.com
to adhere to the laws governing ticket sales in their respective states
and communities. For more information, click here.
Q. Where do I report site problems, offensive listings,
or abuses by ad posters?
A. Please email us at comments@openseats.com
Q. Can I make comments or suggestions?
A. By all means. We welcome comments and suggestions at comments@openseats.com
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